CONTACT CENTRE AGENT REF NO: REFS/018199 Directorate: Contact Centre SALARY : R241 485 per annum CENTRE : Head Office, Johannesburg.
CONTACT CENTRE AGENT. REQUIREMENTS : Matric/Grade 12 Certificate plus a higher certificate in call centre/customer service or equivalent qualification and a minimum of 0-6 months relevant experience. Good interpersonal skills and communication skills (verbal and written).
Computer literacy, administrative, analytic, planning and organizational skills. Ability to work under pressure and in a team. NOTE : It is our intention to promote representatively (Race, Gender and Disability) in the Public Service through the filling of this posts. The online applications must be accompanied by a fully completed signed and initialled Z83 form.
DUTIES : Receive and process incoming calls. Provide effective resolution of queries or complaints received from general public. Render one stop shop services. Implement and maintain an accurate database. Perform administrative duties as allocated by supervisor. Efficiently address queries. Use telecommunications to acknowledge receipt of customer queries and provide feedback of final outcome. Action enquiries according to delegation level. Make certain that daily and weekly monthly targets are met. Action enquiries according to delegation level. Make certain that daily and weekly and monthly targets are met.
Escalate unresolved queries as per agreed work flow process. Attend to customers efficiently by understanding the nature of the query in order to provide the appropriate response. Attend to enquiries within specified turnaround time. Follow up queries sent to the back office/business section and provide feedback to the customer regarding the outcome of the enquiries where relevant and necessary.
ENQUIRIES : Ms Semakaleng Mabotja Tel No: (011) 355 1005
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The posts was taken from the Government advert
DEPARTMENT OF EDUCATION
APPLICATIONS : To apply for the positions, please apply online at https://professionaljobcentre.gpg.gov.za. Only online applications will be considered.
CLOSING DATE : 14 July 2023